Vancouver is buzzing with anticipation of the 2010 Winter Olympic Games. It was also buzzing on Thursday as the host of the 3rd stop on the Simply Accounting 2010 Listening Tour!
As always, it was great to connect with so many small businesses on our home turf. For those that aren’t aware, Simply Accounting is developed in Richmond, British Columbia. Unlike many of our competitors, Simply Accounting is made by Canadians, for Canadian small businesses. We also support our product in Canada.
We hosted the event at the River Rock and had a great turn-out of raving Simply fans! Of course there were a multitude of suggestions for us to improve the product and our company, but I am always invigorated to see so many genuinely happy users. The feedback energizes our team, and we take that passion back to our campus to build bigger and better solutions for our customers new and long-standing.
We jumped in at 9am with the Sage Accountants Network (SAN) members and I couldn’t get the silly slide remote working. User error! But when Amber stepped up to present and couldn’t get it working either, the last laugh was not just on me. Hugo was fine with it, but then again you can’t tell what he is doing anyway because he moves around so quickly.
Key takeaways for this stop (p.s. there were so many good ones, but I have just captured a few here)
1) I think Harold spoke for everyone when he talked about moving to a paperless world. We need to leverage the power of the internet and solve problems for our customers. He likes our direct deposit service (http://www.simplyaccounting.com/productsServices/addOns/direct_deposit) and wants to see more services that facilitate electronic document and money flow—“ cheques are a thing of the past”. We are working to this end and rest assured our goal is to use the Internet to its fullest.
2) William and Marjorie asked a question around why we can’t provide support in Cantonese given we have staff that are fluent in that language. Great point, why don’t we? We have the resources and language capability, so why wouldn’t we provide customer service in the language our customers prefer? More to come on that.
3) Lance talked about connecting Sage Accountant Network (SAN) members to other small businesses (newly formed and existing). Yes, we are doing this, but the point was we need to do a better job of it. I should note that both Pat and Moira, who are certified consultants, feel our partner locator is working. At the end of the day, we want our customers to run their businesses in the best manner possible and having access to resources like our Sage Accountants Network is one way to help. This is part of the reason we designed this Listening Tour the way we did – to connect you all.
Thank you Vancouver, you are such a great city for so many reasons. Next stop Edmonton!
Jamie
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